WHAT IS YOUR RETURN OR EXCHANGE POLICY?
You have 10 days from the date of delivery to claim for the return or exchange if :
~The product is damaged, stained, defected or incomplete.
~The product/s must be unused, in the original packaging with labels and protective stickers attached.
~The product received does not match the size ordered.
~Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made. Unfortunately, online purchases cannot currently be returned in-store.
~Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
HOW DO I APPLY FOR THE RETURN OR EXCHANGE?
~To return an item, please whatsapp us with the return reason, pictures and order details.
~Once our customer support team approves the return you will be requested to send the parcel to e commerce department .
~Please note that you are responsible for the cost of returning the items to us.
~In case customer need to exchange the product company will issue a unique coupon code for the amount which can be used for any shopping from site(this coupon can be used within one year).
~In case customer need refund, customer will have to provide bank account number in which full amount of the returned product will be refunded.
WHEN WILL MY RETURN BE PROCESSED?
~We aim to process all returns with 5-7 working days of receipt.
~During busy periods please allow up to 14 working days for your return to be processed.