Returns & Complaints

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read the following policy carefully:

1. Returns Eligibility:

• We accept returns only if the product is damaged or if you have received the wrong item.
• To be eligible for a return, you must contact us within 7 days of receiving your order. After 7 days, unfortunately, we cannot accept returns.
• The product must be unused, in the same condition as when you received it, and in its original packaging.

2. Return Process:

• To initiate a return, please reach out to our customer service team on WhatsApp within 7 days of receiving your order.
• Provide your order number, a description of the issue, and any relevant photos (if applicable) to help us process your request.
• Once we confirm that the item is eligible for return, we will guide you on how to return the product.

3. Exchange Policy:

• We do not offer refunds for any product. However, if the product is damaged or incorrect, we will provide an exchange with a replacement item of the same or equivalent value.
• If the item you want to exchange is out of stock, we will issue you an exchange for another product or provide you with a store credit for future purchases.

4. Non-Returnable Items:

• Products that are worn, used, or altered are not eligible for return.
• Products without proof of purchase or outside of the 7-day return window will not be accepted for returns or exchanges.

5. Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the item is defective or the wrong product was sent.
• Please ensure that the product is securely packaged to avoid any damage during return shipping.

6. Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact us on WhatsApp and we will be happy to assist you.