RETURN AND EXCHANGE
14-Day Money-Back Return & Refund Policy
At BINOSMAN, we want you to shop with confidence. We stand behind the quality of our products and are committed to making your shopping experience as easy and reliable as possible.
If you receive a product that is damaged, defective, incorrect, incomplete, or significantly different from what you ordered, you may request a return within 14 days of receiving your order, subject to the conditions below.
Our 14-Day Money-Back Guarantee
You can contact our support team within 14 days of receiving your order if your purchase qualifies for a return.
Once your return is approved and the product is received and inspected, we will process the applicable refund or replacement.
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When Can You Request a Return?
A return may be accepted in the following situations:
1. Damaged Product
If your product arrives damaged, torn, stained, or otherwise damaged during delivery, please contact us as soon as possible.
We recommend taking clear photos or a video of the package and product when you receive it.
2. Wrong Product Received
If you receive a product that is different from the product you ordered, please contact our support team.
For example, if you ordered one article/design but received another, we will review the issue and arrange an appropriate solution.
3. Product Defect
If the product has a genuine manufacturing or workmanship defect that was not caused after delivery, you may request a return.
4. Missing Items
If any item that was included in your order is missing from the package, contact us within 14 days so our team can investigate and resolve the issue.
5. Incorrect Quantity
If you ordered multiple items but received fewer items than stated in your order, please contact our support team with your order details.
6. Product Significantly Different From Its Description
If the product you receive is materially different from the product description or images shown on our website, please contact us so our team can review the matter.
Please note that minor differences in color, texture, print placement, embroidery placement, or appearance may occur due to photography, lighting, screen settings, fabric characteristics, or the nature of the product. Such minor variations do not necessarily qualify as a defect or reason for return.
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Change of Mind / Unwanted Product
We understand that sometimes you may change your mind after receiving your order.
A return request for a change of mind may be considered only if the product is unused, unwashed, unstitched, unaltered, and in its original condition and packaging.
The product must be returned in a condition suitable for resale.
For hygiene and quality-control reasons, products that have been used, washed, stitched, altered, damaged, stained, or otherwise modified may not be eligible for return.
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Conditions for Return
To be eligible for a return:
- The return request must be submitted within 14 days of receiving the order.
- The product must be in its original and unused condition.
- The product must not have been washed.
- The product must not have been stitched, altered, cut, dyed, or otherwise modified.
- The product must not be damaged, stained, or used by the customer.
- Original packaging, tags, labels, and accessories should be retained where applicable.
- The product should be returned securely packaged to prevent damage during transportation.
- Proof of purchase/order details may be required.
BINOSMAN reserves the right to inspect returned products before approving a refund or replacement.
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Products That May Not Be Eligible for Return
A return may be refused if the product:
- Has been washed or used.
- Has been stitched, cut, altered, dyed, or customized.
- Has been damaged after delivery by the customer.
- Has stains, makeup marks, perfume/odour, or other signs of use.
- Is missing original tags, packaging, or included accessories where applicable.
- Is returned after the applicable return period.
- Has been damaged due to improper handling or storage after delivery.
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How to Request a Return
If you believe your order qualifies for a return, please contact our support team on WhatsApp:
WhatsApp: 0300 6620028
When contacting us, please provide:
1. Your order number
2. Your name and contact number
3. The reason for the return
4. Clear photographs of the product
5. A photo/video of the parcel or packaging where relevant
Our support team will review your request and guide you through the return process.
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Return Shipping
For products that are confirmed to be damaged, defective, incorrect, incomplete, or significantly different from what was ordered, BINOSMAN will review the case and provide the appropriate return/replacement instructions.
For a change-of-mind return, return shipping arrangements and any applicable delivery costs may be the customer's responsibility.
Return shipping responsibility may vary depending on the reason for the return and the outcome of our inspection.
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Refund Process
Once we receive your returned product, our team will inspect it.
If the return is approved, we will process the applicable refund according to the original payment method or another mutually agreed method.
For Cash on Delivery orders, our support team may request the customer's bank account or other appropriate payment details to process the refund.
Refund processing time may vary depending on the payment method and banking/payment service.
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Replacement Instead of Refund
Where appropriate, BINOSMAN may offer a replacement for an eligible product instead of a refund.
A replacement may depend on product availability.
If the same product is unavailable, our support team will discuss the available options with you.
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Important Note About Product Colors & Fabric
We make every effort to display product colors and details as accurately as possible.
However, actual colors may vary slightly because of:
- Different screens and display settings
- Photography lighting
- Camera settings
- Natural fabric characteristics
- Printing and dyeing variations
Minor variations in color, texture, print placement, or embroidery placement are not necessarily considered defects.
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Our Commitment
At BINOSMAN, our goal is to provide you with quality products and a reliable shopping experience.
If you have received something that is not right, please contact us rather than worrying about it.
Our support team is available to help you understand your options and resolve eligible issues fairly.
Need Help?
WhatsApp our Support Team: 0300 6620028
We’re always happy to assist you.